Interra Credit Union
Goshen, IN, USA
WHAT YOU WILL DO EVERYDAY
As a Contact Center Specialist I, you will be responsible for providing an excellent member experience by quickly assessing member needs and providing sound solutions via incoming phone calls. Serve as the Credit Union's access point for all incoming phone calls while striving for first call resolution and take true ownership of member needs and issues to ensure a prompt resolution. Proactively takes ownership of situations that arise while assisting members to reach a mutually beneficial resolution with the appropriate follow through. Responsible for maintaining an effective working knowledge, including technical and back-office aspects of all credit union products and services and department functions.
Direct Reports: None
HOW YOU WILL MAKE AN IMPACT
30% Fields all incoming ACD calls ensuring that all calls are answered within an appropriate timeframe. Actively monitor and control a member's hold time along with monitoring...