Nemours
Orlando, FL
Nemours Children's Health is recruiting a Behavioral Health Scheduler & Survey Liaison for our Orlando, Florida location. The role primarily involves accurate scheduling of behavioral health appointments and acting as a liaison among referring doctors, hospitals, insurance companies, patients, and parents. Additionally, the position includes managing data for the US News & World Report (USNWR) Survey to optimize departmental performance metrics. Duties and Responsibilities The Behavioral Health Scheduler & Survey Liaison is responsible for: Collecting accurate patient demographics and insurance details. Handling incoming calls promptly and scheduling appointments for the Behavioral Health Department. Receiving patient referrals through various channels such as phone, electronic transmission, walk-ins, or mail. Maintaining a referral log and adhering to response time guidelines. Communicating appointment preparation information directly to families during...