Sonesta Hotels International Corporation
Columbus, OH, USA
Job Description Summary This is an active/working, hands-on supervisory role. The Outlet Supervisor is responsible for providing prompt, professional and hands-on food & beverage service to restaurant & bar guests while overseeing outlet staff and operations ensuring guest satisfaction at all times. Job Description Job Description Key Job Functions Responsible for assigned shift as a server/bartender while supervising employees and outlet operations. Responsible for setting up the assigned area (i.e. bar or restaurant) and other work areas. Adhere to predefined drink service guidelines and be responsible for beverage familiarization. Including regular and specialty cocktails, beer, and wine selections. Assign side-work/applicable tasks and ensure completion. Conduct regular pre-shift meetings. Order daily supplies. Follow up on established training steps. Handle guest comments and complaints. Ensure guest satisfaction. Stay on the floor during peak...