Altria Client Services LLC
Richmond, VA
Help us create better consumer experiences Can one consumer interaction shape how people feel about a brand? In consumer care at a CPG company, the answer is yes. Whether someone reaches out with a question, complaint, or issue with an order, every interaction is a chance to build trust and strengthen brand loyalty. We're looking for someone passionate about exceptional experiences and excited to help shape the future of consumer care.As part of our Consumer Experience Organization, you will lead consumer care delivery through our third-party partners while helping define how care comes to life across brand activations. You will play a key role in advancing consumer experience through AI, data-driven insights, and emerging engagement channels. If you bring five or more years of experience in consumer care, consumer experience, or marketing and enjoy turning challenges into solutions, we would love to hear from you! What you will be doing: Leading the consumer care...