Americold Logistics, LLC.
Atlanta, GA, USA
Primary Responsibility: Perform activities necessary for effective and efficient collections processing. What You'll Do: • Analyze customer accounts and resolve complex billing disputes, involving the use of spreadsheets and assistance (as required) from operations and sales. • Review customer aging and identify past due items using both SAP Collections Management System and Excel spreadsheet aging reports. • Manage portfolio and make collection calls, send emails, and/or letters to delinquent accounts. Work with customers to understand and resolve their issues and concerns. • Prepare documentation for warehouse liens as directed. • Manage a system of follow-up that assures all delinquent items are resolved according to meeting department goals and activity metrics. • Investigate and resolve overpayments and deductions on customer accounts. • Prepare management reports regarding customer accounts as needed. • Contact facilities or Carriers for backup documentation as...