Riverview Bank
Vancouver, WA, USA
SUMMARY
The Retail Quality Assurance Specialist and Support Lead (RQASSL) is responsible for overseeing the daily operations of quality assurance processes and providing direct support to branch network teams. This role ensures compliance with regulatory requirements, internal policies, and procedures through comprehensive reviews of deposit accounts, particularly focusing on new account openings and onboarding into the Bank’s Anti-Money Laundering (AML) system.
In addition to compliance oversight, the RQASSL supports branches with retail operational processes and procedures, leads and mentors other Quality Assurance Specialists, and delivers training to strengthen team capabilities. The RQASSL also serves as acting lead in the absence of the Quality Assurance Manager (QAM).
This position is aligned with Riverview’s Mission, Vision, and Values (MVVs) and is dedicated to delivering exceptional service across the organization.
The salary for this role will be...