Great Lakes Cheese
Hiram, GA, USA
Job Overview The Customer Service Associate acts as the liaison between the Customer and the Company/Sales in performing all general execution of customer support. Job Responsibilities Develop and maintain a positive business relationship with the customer and cross-functional teams Serve as the primary Customer contact for sales orders, inquiries, reports, issues Enter or release standard PO's for base customers into the system ensuring order accuracy regarding item quantities, delivery/pick-up dates, pricing and all customer-established parameters Resolve basic discrepancies or customer inquiries entering returns, debits, credits as required React quickly/effectively to log, track and resolve Consumer and/or Customer complaints Work cross-functionally with Production, Shipping, Transportation, procurement and Supply Chain to coordinate customer needs Maintain basic knowledge of products, Customers, Brokers; understand Master Data Maintain an awareness of...