Harbor Group Management
Norfolk, VA
ANCILLARY SERVICES MANAGER Location: Onsite-Richardson, TX or Norfolk, VA Corporate Office Job Overview: We are seeking a highly motivated and experienced Ancillary Services Manager to join our growing team. The ideal candidate will be responsible for overseeing and optimizing the ancillary services offered across our multifamily properties, ensuring high-quality service delivery, increasing resident satisfaction, driving additional revenue streams, and improving overall property performance. This role requires a blend of strategic thinking, data analysis, operational expertise, and excellent customer service skills. Key Responsibilities: Ancillary Service Program Management: Oversee and manage ancillary services such as FlexPay, Security Deposit Alternatives, Collections from 3rd-Party Agencies, Cable & Laundry Income, and Package Management Systems. Collaborate with property management teams to ensure seamless integration of ancillary...