iTech AG
Arlington, VA
OVERVIEW iTech AG is seeking a ServiceNow Business Analyst to support the Plan Discovery initiative for SBP’s multi-year Inquiry360 transformation program. This initiative supports onboarding BCBS Local Plans onto a centralized customer service and inquiry management platform while preparing for future ServiceNow-enabled operational modernization. The consultant will perform Discovery activities, facilitate stakeholder alignment, document current-state operations, identify process and technology gaps, and define future-state workflows aligned to Inquiry360 and future ServiceNow implementation objectives. ROLES AND RESPONSIBILITIES Perform Discovery and business process analysis activities across multiple BCBS Local Plans Facilitate workshops and SME sessions to capture: Current-state workflows Operational variations Pain points and opportunities Technical and integration dependencies Document: As-is and future-state...