Gregory Poole Equipment Company
WA
Primary Function The Shop Service Supervisor oversees shop service operations and supports customer satisfaction by managing service workflows, supervising technicians, coordinating maintenance and repair activities, and handling customer communication and job quoting responsibilities. The role focuses on driving productivity, optimizing personnel and equipment utilization, and ensuring efficient operational performance while supporting administrative and service-related functions across a variety of equipment and service applications. Essential Duties Production Management Manage daily production activities and communicate repair progress to customers Coordinate with customers for repair approvals, updates on delays, and repair authorizations for technicians Ensure initial and follow-up repair authorizations are approved and fully documented before starting work Establish priorities for scheduled and unscheduled repair/maintenance activities...