OU Health
Oklahoma City, OK
Position Title: IT Service Manager Department: IT Support Services Job Description: The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical OU Health IT services. This position also serves as representative and point of escalation for ETS customers. Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Development, refinement, and maintenance of the ITIL based service management processes and their enabling toolsets Planning and managing the continued enablement of core Service Management processes on OU Health supporting systems Ensuring the complete logging, prioritization, response and tracking of all IT service...