University Hospital
Newark, NJ
Overview
About the Role The primary purpose of the Senior Customer Service Receptionist position is to register visitors for visitation and/or same day procedures by creating a visitor badge using the Visitor Management System; greet patients and visitors while providing friendly and prompt assistance when directing them to their destination as appropriate. Assists in the training of new staff, takes lead at the Information Desk and provide support in the supervisor’s absence to ensure customer satisfaction.
Responsibilities
What You’ll Do Registers visitors for visitation and same‑day procedures by creating visitor badges using the Visitor Management System. Greets patients and visitors, offering friendly and prompt assistance. Directs patients and visitors to their appropriate destinations. Assists in training new staff members. Takes the lead at the Information Desk as needed. Provides support in the...