$90,000 - $110,000 yearly
Surner Heating Co.
Amherst, MA
*HVAC Service Manager – Join Our Growing Team* Surner Heating is seeking an experienced and driven *HVAC Service Manager* to lead our service department and help deliver top-tier customer care in the oil and propane industry. This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment and takes pride in building strong teams and efficient operations. *Key Responsibilities* * Oversee *daily service operations*, ensuring efficiency and quality * Dispatch technicians and manage real-time scheduling needs * Supervise incoming customer calls and ensure exceptional service delivery * Manage *daily billing and job completion processes* * Respond to and resolve customer inquiries and service issues * Train, coach, and onboard new technicians to build a high-performing team * Coordinate technician schedules, including *on-call rotations, holidays, and PTO coverage* * Assist with *facility and inventory management* * Monitor and control department costs...