Dana-Farber Cancer Institute
Boston, MA, USA
Job Ref:43614
Location:450 Brookline Ave,
Boston,
MA 02215
Category:Administration Support/Customer Service
Employment Type:Full time
Work Location:Hybrid: 2-3 days onsite/week
Overview
Reporting to the Manager, and in collaboration with clinical and operational leadership, the International Patient Concierge is responsible for managing all concierge needs for international patients and families/escorts. This role serves as a warm, professional, and genuine welcome to our guests and aims to ensure all questions and/or concerns are tended to with the highest level of service. Partnering with Dana-Farber Cancer Institute and Brigham and Women’s International Office teams the International Patient Concierge provides exceptional customer service, and maintains language appropriate navigation, effective communication, and culturally sensitive understanding/knowledge to all international stakeholders engaging with the program. This role achieves patient experience and...