Citizens National Bank
Flowood, MS, USA
Customer Service Representative
Classification: Non-Exempt
Reports to: Customer Service Representative Supervisor
Summary/Objective
The Customer Service Representative (CSR) is responsible for providing exceptional customer service, including sales and service functions, and making qualified referrals in a fast-paced, process-driven team environment. The CSR establishes relationships with customers and provides services that help customers achieve their financial dreams.
Essential Functions
Accurately processes transactions including deposits, night drop deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances.
Adheres to the bank’s Vision, Core Competencies and Moments of Truth while listening for referral opportunities and referring customers to the appropriate areas of the bank.
Safeguards the bank’s assets by efficiently operating a cash drawer while following the bank’s policies and procedures and...