Cigna
Tempe, AZ, USA
The Package Returns Room is primarily responsible for handling customer service inquiries regarding medication returns. The position is part of a team that resolves returned medication that has been approved for return or package returns that are undeliverable and returned by the carrier. All team members are expected to follow established processes as outlined in Standard Operating Procedures (SOPs) and Job Aids and to work with Supervisors and Management to cross-train and develop proficiency across functional areas of the job. Work Schedule: Monday-Friday - 7:30 am - 4:00pm *this position may be eligible for a sign on bonus* What you will typically do: Perform analytical research to determine root cause of returned package. Document detailed information in multiple programs. Work with cross-functional teams to resolve issues related to returned packages. Use templates to send emails to patients. Preparing, entering, and reshipping packages to patients....