Newcomb and Company
Raleigh, NC
About Us:
We are a full-service mechanical contractor providing customers in the commercial, residential, and industrial sectors with innovative, energy-efficient heating and air conditioning services, automation and controls, industrial piping, new construction design and installation, and maintenance and replacement services.
Job Summary:
A Customer Service Representative will act as a liaison, provide product/services information and resolve emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Essential Duties & Responsibilities:
Primary Duties and Responsibilities: Manage large amounts of incoming calls. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts...