NFI Industries
Groveport, OH, USA
Overview:
The Customer Success Specialist ensures exceptional support to ecommerce clients by providing oversight of logistics operations, proactive issue resolution, and clear communication. Reporting to the Customer Success Manager, this role serves as the primary point of contact for ecommerce brands, helping them navigate fulfillment processes, resolve concerns, and optimize logistics performance. The Customer Success Specialist is responsible for maintaining strong client relationships, ensuring timely order fulfillment, and collaborating across internal teams—including warehouse operations, transportation, and account management—to deliver seamless service. Customer Success Specialists must effectively manage multiple client accounts, troubleshoot logistics challenges, and ensure service level agreements (SLAs)are met. Success in this role requires strong 1st Shift Available
Responsibilities:
Serve as the primary point of contact for ecommerce clients,...