Core4ce
Charleston, SC
Core4ce Tier III Support Technician 1413-383
The Service Desk Technician (Tier III Support) is part of a 24x7x365 team that troubleshoots IT systems for end users of our government customer's virtualized hosting environment. These systems include Citrix Virtual Apps and Desktops and other Citrix components, VMware vSphere, Microsoft Windows, and other virtual desktop infrastructure (VDI) technologies. This is a fast-paced, team-oriented position which provides technical support to military healthcare professionals around the world. A key requirement of the candidate is the ability to troubleshoot an expansive variety of potential user issues. Tier III Support means that troubleshooting has moved beyond the more rudimentary user issues and the potential candidate will need to demonstrate a desire to find the root cause and truly understand how to resolve it. Responsibilities
Troubleshoot and administer Citrix, VMware, and Microsoft Server issues
Resolve...