ARETUM Holdings LLC
Bethesda, MD
ARETUM Holdings LLC Description Client Suitability Eligibility About Aretum Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront. Job Summary Aretum is seeking a Tier I Support Technician - Senior to provide advanced, customer-focused technical support for end users across Windows, macOS, iOS, and Android environments. This role will independently resolve complex hardware, software, access, connectivity, and mobile device issues; manage incidents through established service management processes; and serve as an escalation resource for difficult or...