$80,000 - $95,000 yearly
QBE Federal
Quantico, VA
Description:
Behind every training session, mission briefing, and classified workflow at Quantico is a workstation that simply has to work, on NIPRNet, SIPRNet, and JWICS alike. When the Service Desk cannot solve a problem remotely, it comes to you. QBE is seeking an experienced Deskside Technician (RKB) - TS/SCI Cleared to be the go-to Tier II expert for end-user computing, printing, and classroom technology on an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users across NIPRNet, SIPRNet, and JWICS enclaves. You will determine root cause and business impact, decide resolution strategy and escalation, evaluate endpoint configurations against the enterprise baseline and STIG requirements and implement corrections with administrative privileges, plan and execute workstation deployments, assess the security impact of every change, and analyze escalation trends to drive permanent fixes and Tier I enablement....