USAA
Phoenix, AZ
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Decision Science Analyst Lead plays a critical role within Claims Analytics , serving as the analytics lead for the Operational Performance portfolio . This portfolio is a key enabler of Claims Member Contact Scorecard performance across Service and Quality , directly influencing outcomes that are closely monitored at both the Claims and Association levels . In this role, the Analyst Lead translates complex data into actionable, decision‑ready insights that drive measurable improvements in claims...