Motion Industries
Tampa, FL
Tampa, FL, USA Full time R26_0000024341 SUMMARY: The Customer Service Manager ensures customers receive outstanding support and all customer needs are met through email, phone calls, and the ecommerce site. This role is focused on expanding relationships with existing customers by handling inbound and outbound inquiries, processing orders, and promoting additional products and services. The Customer Service Manager role creates customer support policies and procedures, hires, trains, and coaches direct reports. JOB DUTIES Responsible for hiring, developing, and managing direct reports. Identifies training needs and provides on the job training or mentoring on operating procedures and other work guidelines. Observes, ask questions, and coaches employees to detect variations and improve quality and productivity measures. Puts corrective actions in place. Provides assistance and guidance to internal employees. Standardizes policies, procedures, and performance metrics...