The Children's Museum of Indianapolis
Indianapolis, IN
OVERVIEW: The Visitor Services/Security Assistant provides exceptional customer service and general security support to all guests and visitors of The Children’s Museum of Indianapolis. The full-time Assistant is responsible for greeting, engaging, assisting and accommodating a positive service experience at designated customer touch-points throughout the museum building and campus. The incumbent works during public hours, Infozone (library) hours and afterhours events. The VS/Security Assistant, as part of the front-line services team, upholds the museum’s exceptional customer service standards of safety, courtesy, show, cleanliness and efficiency.
REPORTS TO: Visitor Relations Operations Manager ESSENTIAL RESPONSIBILITIES: 1. Provides exceptional service in face-to-face contact with museum visitors. Is trained and adheres to the museum customer service standards in the carrying out of daily post and work assignments. Exhibits a positive professional demeanor to all...