$52,270 - $82,025 yearly
Covenant Transport
Lancaster, TX
**Schedule:1600–0100 Central Time** Extended Coverage Captive Customer Account Managers provide customer and account continuity for assigned Captive business outside of normal business hours. They serve as the primary Extended Coverage owner for customer communication, service execution, shipment visibility, and customer-specific requirements. The role monitors active shipments, resolves service risks, maintains accurate customer and load information, and coordinates with Fleet Management, Planning, Safety, Maintenance, and other internal teams to protect customer commitments. The role requires independent judgment when managing time-sensitive customer needs, service risks, and account requirements across multiple Captive accounts. Responsibilities Serve as the primary Extended Coverage customer-facing resource for assigned Captive accounts. Maintain proactive customer communication regarding shipment status, ETA changes, service risks, delays, capacity concerns,...