NEENAH FOUNDRY COMPANY
Neenah, WI
Job duties may change over time and additional job functions may become essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Aid in addressing customer complaints and resolving problems.
Review purchase agreements for conformity to company terms and conditions.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Communicate with other departments and management to resolve problems and expedite work.
Thoroughly and efficiently gather customer information, access, and fulfill customer needs, educate the customer where applicable to prevent...