Nicklaus Children's Hospital
Miami, FL
Description Job Summary
Responsible for the successful gift shop operations under the direction of the Food & Nutrition Services Retail Food Services Manager. Accountable for all gift shop associates. Performs various duties including planning and supervising gift shop outlet, maintaining cash controls, labor controls, and training of hourly team members. Ensures customer satisfaction and good public relations through the safe and efficient use of resources.
Job Specific Duties
Recruits, manages, trains, and develops department staff in a manner which builds and sustains a high performing team and minimizes turnover.
Completes performance and initial review of retail area personnel. Evaluates, mentors and/or disciplines retail employees as applicable and according to hospital and departmental policy.
Prepares end of month financial reports for all revenue centers.
Provides and establishes standards for exceptional customer...