Inframark LLC
Hialeah, FL
JOB FUNCTION/ PURPOSE The Customer Service Representative II is responsible for handling and processing incoming calls and requests from customers. RESPONSIBILITIES Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person. Fills out necessary paperwork associated with each transaction. Maintains customer information database by updating customer information when required. Generates reports as needed. Refers service failure complaints to designated departments for investigation. Assists in resolving customer complaints. Inputs information regarding inspections and payments. Prepares and maintains correspondence with customers. May be responsible for maintaining a cash drawer and processing cash payments. May be responsible for basic accounting responsibilities. Responsible for special projects as needed. Prepare documentation for adjustments to customer accounts. Other duties as assigned....