Brother International Corporation
Bridgewater, NJ
Role Overview:
The Specialist, Customer Accounts processes and coordinates the day-to-day order-related functions for customers. This role coordinates supply chain functions as it relates to the customer’s needs in order processing, customer inquiries, shipping, and returns. This position can also work with the Vendor Compliance team regarding processes that directly affect customer requirements and performance metrics.
Duties & Responsibilities:
Process Customer Orders Answer inbound calls from customers related to orders (approximately 25-35/day) Respond to and compose emails from customers related to orders Manually enter orders into the system Release orders for delivery Provide EDI maintenance (including sku management) Resolve price holds Add/Cancel/Update items on orders Review/process order discrepancies (including credits and returns) Adhere to internal controls and requirements Process orders in a timely fashion without error Communicate with...