Sonesta Hotels International Corporation
St. Louis, MO, USA
Job Description Summary Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment. Lead a shift of room service activities to ensure proper coverage and guest satisfaction. Job Description Key Job Functions Deliver and serve food and beverages to hotel guest's room; set up and serve the order in the guest's room according to specifications and standards. Complete customer payment transactions as outlined in cash and charge procedures. Document legibly the guest's order information on guest checks. Describe all menu items, methods of preparation and prices as needed. Work within policy to accommodate guest's special food requests. Perform set-up and closing side-work; stocks service station, makes coffee, etc. Preset trays as necessary; prepares flatware "roll-ups". Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established...