Terranea Resorts
Rancho Palos Verdes, CA
Overview:
The Conference Services Manager at Terranea Resort is responsible for the management of all aspects of Conference Planning in accordance with Hotel standards. Coordinates details and menus for clients' functions and maintains budgeted revenues through solicitation of business while controlling expenditures.
Responsibilities:
Ability to input and access information in the property managementSystems. Previous guest relations training. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints,...