IDC
Needham, MA, USA
IDC Customer Success Manager US--Remote Job ID: 2025-6348 Type: Regular (Full Time) # of Openings: 1 Category: Customer Success/Experience IDC Overview IDC is seeking a Customer Success Manager to join our team. In this role, you will manage one of our premier clients in close partnership with a Sales Account Director and Sales Account Specialist. As the primary point of contact post-sale, you will lead client engagement, ensuring a seamless experience and measurable value from IDC’s services. You will also serve as the bridge between the client and IDC's internal teams, feeding critical insights back to Sales and Analysts to deepen engagement and identify opportunities for growth and expansion. Responsibilities Client Relationship Management: Build and sustain trusted, long-term partnerships with clients by serving as a strategic advisor. Navigate complex organizations to expand IDC’s reach, engage senior stakeholders, and ensure expectations are...