IDC
Needham, MA, USA
IDC Technical Support Specialist US-- Job ID: 2026-6661 Type: Regular (Full Time) # of Openings: 1 Category: IT/Technology IDC Overview About the Role & Team IDC is seeking a Technical Support Analyst to join our Service Delivery and Support Organization, providing front-line order fulfillment and technical assistance to customers and internal teams. This role focuses on delivering customer subscription orders, access management, authentication, and secure data delivery, supporting enterprise customers across IDC’s platforms. What You’ll Do Provide front-line technical support for customers, helping troubleshoot access, authentication, and subscription-related issues across IDC platforms. Deliver customer orders by provisioning platform access, setting up accounts, configuring subscription entitlements, and secure data delivery in accordance with contractual requirements. Support single sign-on integrations, including SAML-based...