Cigna
Los Angeles, CA, USA
Village Fertility Pharmacy Group ("VFP") which is part of Freedom Fertility Pharmacy supports patients on their journey to parenthood through efficient, compassionate customer service and expert clinical support. As a Pharmacy Technician Representative, you will primarily support the Pharmacists and Patient Care Team by processing prescriptions and handling operations tasks and requests. Responsibilities: Manage inbound and outbound phone communications. Document insurance claim rejections accurately. Process prescription orders, including insurance billing and discount applications. Facilitate prescription transfers between pharmacies. Respond to calls routed through the operations queue. Communicate with insurance providers, patients, and clinics as needed. Address operations-related requests via email and chat platforms. Process card payments securely and efficiently. Collaborate with various departments to fulfill operational requests. Support new hire onboarding...