3 technical support specialist jobs found

Document Control & Records Specialist IV Position Overview This position is responsible for a variety of tasks within the Records Management organization. This position supports a diverse group of customers and projects within the Records Management Program. The incumbent works directly, both independently and as part of a team, with customers to understand existing information and records management processes, procedures, and tools. This role remains cognizant of applicable site procedures and ensures strict adherence to all requirements. The specialist provides support for a compliant, cost-effective, and service-oriented Records Management Program that meets customer requirements, National Archives and Records Administration (NARA) regulations, and Department of Energy (DOE) directives. The position also assists with other tasks as determined necessary to support contract needs and provides excellent customer service to site contractors and...

Document Technician III Position Overview The Document Technician III provides support to the Imaging Operations Program and is primarily responsible for scanning and indexing documents to maintain quality assurance and compliance with emphasis on electronic records, records verification and accurately storing documents in the IDMS system. This position assists with any other tasks determined applicable to contract needs and provides excellent customer service to site contractors and the Department of Energy while maintaining cognizance of applicable site procedures and ensuring strict adherence to requirements. Major Activities (Typical Duties/Responsibilities) Prepare, scan, index, verify and recycle records. Identify and interpret requirements found in desk guides and site procedures. Effectively communicate, both verbal and written, with management, colleagues and customers. Maintain accurate...

Samson, the worldwide leader in high performance cordage, is seeking an Enterprise Support Specialist who will own daily Tier 1 IT support and ticket follow-through for Samson’s global facilities. The role receives, prioritizes, diagnoses, documents, and resolves end-user requests; provides hands-on help in Ferndale and remote support elsewhere; and coordinates approved local assistance. The specialist manages handoffs to Tier 2 staff and keeps users informed through resolution. With mentoring and defined access, the role develops secondary capability in selected platform, endpoint, identity, or network tasks. The role practices high standards of business ethics, professionalism, quality, and safety in support of Samson strategy and core values. Who You Are: Have strong knowledge in supporting computer hardware, Windows endpoints, mobile devices, printers, peripherals, and common productivity and collaboration tools. Experienced in diagnosing endpoint and application...