Peckham Industries
Brewster, NY
Job Summary: The IT Help Desk Technician will respond to user inquiries, diagnose, and resolve hardware and software problems, and maintain documentation of support requests. This position will often work in a fast-paced environment, collaborating with other IT professionals to ensure a seamless and productive user experience. Essential Functions: Committed to serve. Provide a friendly, quick, and helpful first point of contact for end users through our helpdesk via phone, email, and computer chat. Communicate to the end-user the status of their ticket every step of the way, notify them of any changes or outages related to their issue. Provide the client with remote troubleshooting and remote/onsite hardware maintenance and support. Mastery. Use our ticketing system to work on, and resolve, helpdesk tickets & service requests while effectively documenting end-user interactions, steps taken, and results. Manage and record all work. Provide...