Curb Technologies
Opelika, AL, USA
FLSA Classification: Non-Exempt Location: Opelika, AL Overview The Customer Support Specialist is responsible for delivering exceptional service to customers and supporting logistics operations. This role covers phone and email support, onsite coordination with truck drivers, and scheduling for LTL and flatbed shipments. The specialist ensures smooth communication, accurate documentation, and timely follow-through on all customer and shipping needs. Key Responsibilities Customer Communication Answer incoming phone calls, providing prompt and courteous assistance to customers and drivers.Respond to customer service emails, addressing inquiries, resolving issues, and providing shipment updates.Notify team members via text when flatbed trucks arrive for loading. Shipping & Logistics Coordination Schedule all flatbed and LTL shipments.Obtain shipment quotes from designated contacts for flatbed shipments.Coordinate with truck drivers onsite, ensuring paperwork is signed...