AtlantiCare
Egg Harbor Township, NJ
Access Center Team Lead Be the First to Apply Job Description ATLANTICARE__________________________________ROLE DESCRIPTION Position Summary The quality assurance lead works closely with the Access Center Manager with onboarding of staff and quality analysis of the staff interactions with our customers and potential customers. The quality team leader must exhibit exemplary communication and coaching skills to maintain high levels of customer service. The quality team lead ensures that the Access Center staff processes all calls in a friendly, timely, courteous and professional manner while serving each client compassionately, and showing genuine concern for each situation. The quality team leader will perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service. In addition, provide feedback on quality review to Access Center Staff and management. The quality team lead interacts with...