$1 yearly
FM Talent Source
Washington, DC
Position Title: Customer Service Program Lead Position Type: Full-Time Location: Washington, DC (Hybrid) Security Requirement: DHS ICE Suitability / Public Trust Investigation Required Position Status: Contingent Upon Contract Award Position Summary The Customer Service Program Lead manages day-to-day customer service operations and serves as the operational lead for customer engagement, financial reporting, workload management, performance reporting, cost analysis, process improvement, and stakeholder communications activities. This role works closely with Government leadership and contractor personnel to ensure delivery excellence and operational continuity. Key Responsibilities Lead daily execution of Customer Service Operations activities. Manage customer reporting, workload tracking, and operational performance monitoring. Support customer billing models, cost allocation activities, and financial analyses. Coordinate monthly, quarterly, annual, and ad hoc...