Aladdin Temp Rite
Hendersonville, TN
Job Summary Responsible for providing after-sales service and equipment support for Aladdin Temp-Rite's healthcare foodservice equipment, including troubleshooting, parts identification and sales, warranty administration, loaner equipment coordination, third-party service scheduling, and preventive maintenance contracts. Duties and Responsibilities Respond to customer and service agency inquiries about part number identification, service part prices, technical information and equipment trouble-shooting.Responsible for service parts order entry, tracking, and RMAs.Coordinates multiple aspects of HOD loaner program including shipments and returns, fleet management, work order quotations and billings, and rental billings.Enforce Aladdin warranty, exercising judgment concerning warranty claims, scheduling service agents, coordinating warranty service with suppliers and entering equipment warranty in computer system.Schedule service agencies to repair Aladdin equipment that is...