AGS LLC
Oklahoma City, OK, USA
Position Title: Product Support Supervisor Description Job Overview The Product Support Supervisor oversees the Product Support Specialist team, ensuring consistent performance, development, and alignment with company goals. This role provides direct supervision, coaching, and guidance to the Product Support team while fostering a culture of accuracy, accountability, and continuous improvement. Key responsibilities include building and maintaining the Product Support knowledge base, managing personnel scheduling, and reviewing team activitiessuch as installations and phone supportfor quality and completeness. Responsibilities Develops workflows and defines duties for Product Support Specialists, including remote installation support, in-house troubleshooting, and phone support. Ensures company policies and procedures are followed by team members Assists in interviewing and hiring new Product Support Specialists Be the liaison between Product Support and TAC when...