SAMSON ROPE TECHNOLOGIES LLC
Ferndale, WA
Samson, the worldwide leader in high performance cordage, is seeking an Enterprise Support Specialist who will own daily Tier 1 IT support and ticket follow-through for Samson’s global facilities. The role receives, prioritizes, diagnoses, documents, and resolves end-user requests; provides hands-on help in Ferndale and remote support elsewhere; and coordinates approved local assistance. The specialist manages handoffs to Tier 2 staff and keeps users informed through resolution. With mentoring and defined access, the role develops secondary capability in selected platform, endpoint, identity, or network tasks. The role practices high standards of business ethics, professionalism, quality, and safety in support of Samson strategy and core values. Who You Are: Have strong knowledge in supporting computer hardware, Windows endpoints, mobile devices, printers, peripherals, and common productivity and collaboration tools. Experienced in diagnosing endpoint and application...