Wella Company
Lisbon, IA
Position Title: People Systems Support Specialist Function: People Location: Lisbon, 11, PT Work Arrangement: Remote Description: Important: please submit your CV in ENGLISH, thank you! Role Summary: Provide operational and functional support for HR technology solutions including SAP SuccessFactors, ServiceNow HRSD, and HR integrations. The role supports low to moderate complexity requests, troubleshooting, user support, and system administration activities to ensure stable and efficient HR operations. Key Responsibilities Provide Level 1–2 support for HR systems, integrations, and HR service management tools. Investigate and resolve low to moderate complexity issues related to HR processes, workflows, permissions, interfaces, and employee data. Monitor SLAs and KPIs for HR Technology and Projects, analyze case drivers, root causes and system defects, facilitate operational prioritizationMonitor and analyse HR solutions roadmap incl new releases and...