TrueCare
Vista, CA, USA
TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. The Patient Access Systems Analyst is responsible for compiling, tracking and analyzing accurate data for the Patient Access Services department, including, but not limited to telephony systems and digital patient communication such as texting platforms, patient portals and live chat. The Analyst will also be responsible for tracking agent quality through NPS surveys and call monitoring to ensure scheduling...