BetterNight
San Diego, CA
Come be a part of the future of Sleep Medicine! Join our remote Resupply team and help us improve the lives of countless patients suffering from sleep apnea! We’re on a mission to make a positive impact on the lives of patients living with sleep disorders by simplifying the complex process from diagnosis to treatment. The CPAP Resupply Representative supports new and existing patients throughout their resupply journey by coordinating CPAP supply needs, resolving service issues, and ensuring a high-quality, seamless experience across multiple channels. This role focuses on assisting patients via email, chat, outbound phone calls, and assigned shared spreadsheet workflows. The representative manages resupply needs for capped rental agreements, cash-pay patients, and new clients, while also serving as a key point of coordination for escalations related to our primary outsourced resupply partner, service failures, and returns or exchanges. The expectation of this position is to...