Alliance Health
Charlotte, NC
The Complex Case Manager will engage, and support members with the highest complexity, including multiple chronic conditions, severe mental illness (SMI), substance use disorder (SUD), intellectual/developmental disability (I/DD), mobility impairments, frequent emergency department (ED) and inpatient utilization, and social complexity.
There is no expectation of coming into the office routinely, however,
the selected candidate must be available to attend onsite meetings at the Alliance Office in Charlotte, NC, as needed. The role also requires weekly travel throughout Mecklenburg County to meet with stakeholders and may include onsite visits with members in hospital and/or residential settings.
Responsibilities & Duties
Initial Member Engagement
Contact the member, the member’s authorized representative, treating physician and other providers as needed to collaboratively address identified health and care coordination needs
Inform members about how...