STC Health LLC
Phoenix, AZ, USA
Technical Support Analyst Summary: Be an integral part of our 24/7 support team, delivering timely and expert technical assistance for our critical application suite. In this role, you'll troubleshoot and resolve client issues, collaborate with internal teams, and ensure smooth system operations, all while providing exceptional customer support in a fast-paced, mission-critical environment. Key Responsibilities: Act as the first point of contact for technical support inquiries, responding quickly to client issues across various communication channels (phone, email, ticketing system). Troubleshoot and resolve technical problems, escalating to specialized teams when needed. Work closely with internal teams to ensure seamless implementation of solutions and system updates. Maintain strong relationships with clients by ensuring effective communication and providing clear, actionable guidance. Log and track service requests, ensuring timely follow-ups...