Corps Solutions
Quantico, VA
Helpdesk Lead Helpdesk Lead Quantico, VA The Helpdesk Lead reports to and receives work direction derivatives from the MSTP Project Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES Oversee daytoday Help Desk operations, ensuring effective delivery of Tier 1 and Tier 2 support, proper escalation paths, and high-quality customer service. Lead and coordinate contract support and maintenance activities for MSTP AV systems, ensuring compliance with lifecycle sustainment requirements. Manage and validate VTC scheduling across MSTP, including complex or multiagency VTC events requiring advanced bridge configurations. Direct and support collaborative planning between multiple MSTP sites using integrated audio/video/web systems; ensure technical readiness for exercises and wargames. Provide technical direction to junior and midlevel technicians; oversee training,...