Sonesta Hotels International Corporation
New Orleans, LA, USA
Job Description Summary The Host/Hostess is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner. Job Description Key Job Functions Greets guests, escorts them to tables, and provides menus in a timely fashion Performs proper checkout at the end of shift as outlined in side work checklist Follow all appropriate systems outlined in the Service Manual Maintain service standards set forth in the Service Manual Follows guidelines for guest recovery, as necessary Responsible for the cleanliness and maintenance of service area and tools Must return all items to their properly zoned location Must use tools in the proper manner as outlined in the Service Guidelines Attends all ongoing training sessions Assists in the training and mentoring of new staff Follow all prescribed systems of organization and cleanliness Maintain levels of quality and service as outlined in the...