Terranea Resorts
Rancho Palos Verdes, CA, USA
Overview:
The Reservations Sales Agent (On Site) will handle high volume phone calls, manual tracking reports, detailing downloaded reservations from central reservations and insure customer satisfaction.
Responsibilities:
Answer incoming calls in less than three rings in a professional demeanor following resort quality standards and adhering to the Aspire Reservations Sales Funnel to achieve an 90% or higher score on all sales calls, convert the caller to a booking and generate the highest revenue possible. This includes offering and booking ancillary revenue. Process internal reservations requests, call backs, e-mails and faxes. Input reservations and revisions from direct phone bookings, SynXis (booking engine) and other third party sites into property management system in a timely manner to resort established standards. Provide notes and comments regarding guest stays in property management system, noting special needs and requests to ensure a smooth...